Copy of Dublin Fire Brigade - Fire and Rescue Service User Survey Sept 2023

Overview

We want to hear about our service users experiences, while interacting with  Dublin Fire Brigade's Fire & Rescue Service. We do not require any personal information for this survey, however you may leave your e-mail address, if you wish, at the end of the survey to recieve a copy of your responses. 

In order to maintain the intergrity of the survey, we can only accept responses from service users who have interacted with Dublin Fire Brigade within the last 12 months.

Note if your response to the first qualifying question is no, you will be brought to the end of the survey.

If you have not had any contact with Dublin Fire Brigade within the last 12 months, but would still like to comment on our service or contact us, you may do so in the following ways:

E Mail : fire@dublincity.ie

Tel: (01) 222 4000

Web: www.dublincity.ie/residential/dublin-fire-brigade

Thank you for taking the time to complete this survey.

Why your views matter

The Dublin Fire Brigade responds to emergency 999 or 112 calls in the Eastern Region (Leinster, Cavan & Monoghan). 

Dublin Fire Brigades Service, which is unique in Britain and Ireland, uses the combined strengths of the Fire / Rescue Service and Emergency Ambulance Service to provide a complete public safety system.

In 2021 we received ISO9001 Quality recertification for our Fire, Rescue, Ambulance and Fire Prevention Service, as part of our commitment to continually improving our service we want to hear from members of the public in relation to their experiences of Dublin Fire Brigade. 

What happens next

Once the Information is collected it will be processed and analysed. The results will be relayed back through management meetings into our organisation. The information gained will be used to assess how we are performing and will help us to identify areas that may need improvement. This feed back will improve the service being provided for our service users.

If you have not had any contact with the DFB Fire & Rescue Service within the last 12 months but would still like to comment on our service or contact us you may do so in the following ways:

E Mail : fire@dublincity.ie

Tel: (01) 222 4000

Web: www.dublincity.ie/residential/dublin-fire-brigade

Thank you for taking the time to complete this survey.